Refund & Returns Policy
Last updated: February 07, 2026
We want you to get the right part the first time. If something isn’t right — wrong fitment, a damaged item, or you simply changed your mind — this page explains how returns, exchanges, and refunds work at TruckParts4x4.
Return Eligibility
Most parts can be returned within 30 days of delivery if they are:
- Unused, uninstalled, and in resalable condition
- In their original packaging, with all included hardware, manuals, and accessories
- Accompanied by your order number or proof of purchase
Parts that show signs of installation, wear, or damage from misuse are not eligible for return.
Non-Returnable Items
Some items cannot be returned unless they arrive damaged or defective, including:
- Special-order or custom-fabricated parts
- Electrical components once installed or wired (e.g., ECUs, sensors, tuners)
- Fluids, oils, and chemical products once opened
- Clearance or final-sale items, marked as such at checkout
How to Start a Return
To start a return:
- Contact our support team with your order number and reason for return
- Wait for a Return Merchandise Authorization (RMA) number and return instructions — items sent back without an RMA may be refused or delayed
- Pack the item securely in its original packaging with the RMA number included
- Ship the item to the return address provided in your RMA instructions
Return Shipping Costs
If a return is due to a change of mind or incorrect part selection, return shipping is the customer’s responsibility. If a return is due to our error — the wrong part shipped, or a defective or damaged item — we cover return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you need a different size, fitment, or part number, the fastest option is to return the original item for a refund and place a new order. Contact our support team first so we can confirm the correct part before you reorder.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including return shipping, at no cost to you.
Order Cancellations
Orders can be cancelled for a full refund if they have not yet shipped. Once an order has shipped, it must go through the standard return process instead. Custom or special-order parts may not be cancellable once production or ordering has begun — we’ll let you know at the time of purchase if this applies.
Restocking Fees
Most returns are not subject to a restocking fee. Large or special-order items — such as superchargers, wheel and tire packages, or bumpers — may carry a restocking fee of up to 15%, which will be disclosed to you before you complete the return.
Manufacturer Warranties
Many parts we sell carry a separate manufacturer warranty that extends beyond our return window. If your part develops an issue after the return period has closed, contact us — we can help direct your claim to the manufacturer where applicable.
Contact Us
Questions about a return, refund, or order? Reach out and we’ll help sort it out:
TruckParts4x4
Email: info@truckparts4x4.com
